Plan changes can affect player slots, memory, storage, CPU access, included features, and the recurring price.
Request a plan change
- Log in to the Client Area and open Services, then My Services.
- Select the game server you want to change.
- Use Upgrade/Downgrade if the option is shown.
- Review the selected plan, any amount due now, and the new recurring price before completing the request.
If no upgrade or downgrade option appears, submit a billing ticket with the service name and requested plan. Do not place a second order unless support tells you to do so.
Before downgrading
- Confirm current storage, memory, slots, and required features fit within the smaller plan.
- Create and download a backup of important data.
- Remove unnecessary files only after verifying the backup.
A plan change is not complete until the Client Area shows the new plan and any required invoice has been paid.
