Submit a formal cancellation request if you do not want a service to renew. Simply stopping the server, removing payment details, or leaving an invoice unpaid does not cancel the service.
Cancellation steps
- Log in to the Client Area.
- Open Services, then My Services.
- Select the service you want to cancel.
- Choose Request Cancellation and select the available cancellation timing.
- Submit the request and verify that a confirmation or cancellation status appears.
Before submitting
- Download all worlds, configurations, databases, and other files you want to keep.
- Review any unpaid invoices and the service's next due date.
- Remember that canceling one service does not automatically cancel a separate service or domain.
Cancellation does not automatically create a refund. Refund eligibility is handled separately under the terms that apply to the purchase. If the cancellation option is missing or the wrong invoice remains active afterward, open a billing ticket before the due date.
