A service can be suspended when its invoice remains unpaid. You normally do not need to place a new order.
Restore the service
- Log in to the Client Area and open Billing, then My Invoices.
- Find the overdue invoice for the suspended service and verify the line items.
- Pay the invoice using an available payment method.
- Wait for the payment to show as completed, then check the service status and control-panel access.
If payment completed but the service remains suspended, submit a billing ticket with the invoice number, service name, payment method type, and approximate payment time. Do not include a full card number or account password.
Act quickly: suspended service data is not guaranteed to remain stored indefinitely. Termination and data removal may occur according to the applicable terms. If you cannot pay immediately but need a copy of important files, contact support to ask what options are still available.
