Effective date: September 17, 2026
This Privacy Policy explains how NovaGameHost collects, uses, discloses, and protects information when you visit our website, create an account, purchase hosting, contact support, or use our services.
1. Information we collect
- Account information: name, email address, contact details, login and account identifiers.
- Billing information: transaction records, billing address, payment status, and limited payment details provided by payment processors. NovaGameHost does not need to store complete card numbers when payments are handled by a processor.
- Service information: orders, server configurations, selected locations, support tickets, uploaded server files, logs, IP addresses, and technical diagnostics.
- Website information: device, browser, pages viewed, referral information, cookies, analytics, and security events.
2. How we use information
We use information to provide and secure services; process orders and renewals; provision and support servers; communicate about accounts, incidents, and updates; prevent fraud and abuse; troubleshoot performance; improve the website and products; comply with legal obligations; and enforce our policies.
3. How we disclose information
We may share information with hosting and infrastructure providers, payment processors, analytics and communications providers, fraud and security vendors, professional advisers, and authorities when required by law. We may also disclose information in connection with a merger, financing, acquisition, or sale of assets. We do not sell personal information for money.
4. Cookies and analytics
We and our service providers may use essential, preference, analytics, and security cookies. Browser controls can limit cookies, but disabling essential cookies may prevent account or checkout features from working.
5. Data retention
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, prevent abuse, and satisfy legal obligations. Server data may be deleted after cancellation, expiration, or termination.
6. Security
We use reasonable administrative, technical, and organizational safeguards. No system or transmission method is completely secure, so absolute security cannot be guaranteed.
7. Your choices and rights
You may update account information through the client area and may request access, correction, or deletion of eligible personal information. We may retain information when required for legal, security, fraud-prevention, or recordkeeping purposes. Depending on your location, additional privacy rights may apply.
8. Children
NovaGameHost services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. International processing
Information may be processed in the United States and other countries where NovaGameHost or its service providers operate. Those locations may have different data-protection laws.
10. Third-party services
Our website and services may link to or integrate with third-party services, games, launchers, mods, and payment providers. Their privacy practices are governed by their own policies.
11. Policy updates
We may update this Privacy Policy and will post the revised version with a new effective date.
Questions about these policies may be submitted through the NovaGameHost contact page or the client support portal.